FAQs

Barnes Auto Faqs

Professional Heavy Vehicle Salvage In South East Queensland

Do you tow cars?

Unfortunately we are unable to offer this service.

Are you insured?

Yes, we are insured as a Heavy Towing business by NTI Australia's largest truck insurer. This includes (but is not limited to) marine policy, on hook, recover, unloading and loading, goods in care, public liability, and our staff are covered by WorkCover Queensland.

Can I get an account set up?

A credit application can be requested (conditions apply).

Can I get the tow done today?

Yes, we can normally offer you a same-day service and mostly respond within one hour in metropolitan areas.

Can I pay by credit card?

Yes, we accept and prefer Visa & MasterCard.

Can I hitch a lift with the recovery vehicle?

Normally we can legally carry one passenger (non-smoking).

Do you have access to Stevedores at the Port of Brisbane?

Yes, we have operators with MSIC registration.

Can you tow other types of vehicles?

Yes, we move most vehicles that are registered or are intended or able to be registered. We also have Tilt Trays and Semi Tilt Trays at all our depots.

How do you charge?

We charge by the hour on depot-to-depot basis.

Can you bill my insurance company?

In most cases yes, some insurers prefer their clients to pay initially and they then compensate the client.

Can you travel interstate?

Yes, we have Recovery Vehicles and Operators licensed and compliant in NSW.

Call us today on 07 3274 1111 to find out more about our expert vehicle retrieval services in South-East QLD & Northern NSW. 

Share by: